EXPERIENCE HISTORY RE-IMAGINED

Privacy Policy

EXchange Hotel Vancouver (“the Hotel”, “we”, “us”), we are committed to protecting the privacy and confidentiality of our guests, website visitors, and business partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in accordance with the **Personal Information Protection and Electronic Documents Act (PIPEDA)** and **British Columbia’s Personal Information Protection Act (PIPA)**.

1. Accountability
We are responsible for personal information under our control and have designated a Privacy Officer to oversee compliance with this Policy and applicable laws.

2. What Information We Collect
We collect personal information that is necessary to provide you with services, including:
- Identification and contact information: name, address, phone number, email.
- Reservation and stay details: dates, room preferences, number of guests.
- Payment information: credit card or other billing details.
- Guest preferences: loyalty program status, special requests, service preferences.
- Website and digital data: IP addresses, browser type, cookies, site usage patterns.
- Communications: feedback, inquiries, or surveys you complete.

3. Purpose of Collection We collect and use personal information for purposes including:
- Processing reservations and hotel stays.
- Managing payments and billing.
- Delivering personalized guest experiences.
- Communicating with you about promotions, offers, or loyalty programs (with consent).
- Ensuring safety, security, and fraud prevention.
- Meeting legal, regulatory, and tax obligations.
We will not use personal information for any other purpose without your consent.

4. Consent By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Policy. Consent may be express (e.g., checking a box online) or implied (e.g., when you book a room). You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer.

5. Disclosure of Information We may disclose your personal information to:
- Affiliated companies within the Executive Hotels & Resorts group.
- Service providers who assist with reservations, payment processing, IT systems, and marketing.
- Legal or regulatory authorities where required by law.
- Business partners (with consent) for joint promotions or loyalty programs.
We do not sell or rent personal information to third parties.

6. Safeguards We implement physical, administrative, and technical security measures to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. Examples include encrypted payment systems, secure servers, and access controls.

7. Retention of Personal Information We retain personal information only as long as necessary to fulfill the identified purposes or as required by law. Once no longer needed, we securely destroy or anonymize the data.

8. Access and Correction You have the right to:
- Access your personal information held by us.
- Request corrections if the information is inaccurate or incomplete.
- Inquire about how your information has been used and to whom it has been disclosed.
Requests can be made in writing to our Privacy Officer.

9. Cookies and Online Tracking Our website uses cookies and similar technologies to:
- Improve functionality and user experience.
- Track traffic patterns and analyze usage
- Deliver relevant advertisements.

You may disable cookies in your browser settings, though some features of the Site may not function properly.

10. International Data Transfers Your personal information may be transferred outside British Columbia or Canada for processing or storage (e.g., cloud servers, reservation systems). We ensure that such transfers are subject to appropriate protections consistent with Canadian law.

11. Children Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children without parental consent.

12. Updates to This Policy We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date. Continued use of our services constitutes acceptance of the changes.

13. Contact Us For questions, concerns, or to exercise your privacy rights, please contact:
EXchange Hotel Vancouver
475 Howe Street Vancouver, BC
V6C 2B3
Email: reservations@exchangehotelvan.com
Phone: 604-563-4693